Download and unpack cleanup_tool_mac.zip.Make sure you are logged in as a user with administrative privileges. If you need to remove all the traces of the application, follow the steps below: To uninstall Acronis Cyber Protect Home Office or Acronis True Image 2021 Update 5, run the installation file and select Uninstall.Įarlier versions of Acronis True Image application can usually be removed by dragging it to the Trash. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\, check for snapman*, tdrpman*, fltsrv, timounter strings and remove the strings from the UpperFilters and LowerFilters if they are present.Do not reboot the machine immediately (press "n"). You will be also asked to reboot the system to complete the uninstallation.When asked to terminate Windows Explorer type in y and hit Enter:.Press 2 on the keyboard and then press Enter:.(!) Make sure Acronis Cyber Protect Home Office / Acronis True Image is closed, before starting with the Cleanup Utility. (!) If you have other Acronis products installed, the utility will damage their installation. Click Start -> Manage Acronis Secure Zone or go to Tools -> Acronis Secure Zone in the product interface. If the backup is shown as empty when browsing it in Windows Explorer, rename the folder C:\Users\\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database, reboot the computer and try again. If you need to keep these attributes, it is recommended to perform a recovery via Acronis True Image as described above. Note: The copied files lose the "Compressed" and "Encrypted" attribute.
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